FAQ
How do i set up an account?
Yay! We are happy to have you join our community! By opening an
account you can save your billing and shipping information, check your
order history, receive emails to track your order and make checkout a
breeze. You can also create a wish list and share it with your family
and friends. Good gifting ahead…
To create an account, login to an existing account, or if you forgot your password, click here.
Can I change or cancel my order after it’s placed?
Once your order has been placed, it can’t be changed online. If your
order has not yet shipped we can try and catch it before it goes out the door, so call our do good team at 310-846-4444 for support. Most orders do ship within 24 hours (excluding weekends and holidays). We will do our best to make you happy. : )
What materials do you use and how are your products made?
Since 1991, Dogeared has designed, sourced and produced products in
the U.S.A. Certain items like gems , leather and some of our collections we source from the global creative community, bringing our worlds together. We use recycled sterling silver and gold, and work to keep our products 100% nickel-free. We use recycled packaging and mailers whenever possible.
Dogeared charms are cast in the U.S.A. and are made from sterling silver. Gold dipped charms are 24k gold plating over sterling silver. Most of our charms are created using the lost wax method, a true artisan craft to ensure uniqueness, quality and a handcrafted feel. Most chains we use are manufactured in the U.S.A. We do not use brass or any other base metals.
What stores near me carry Dogeared?
For a list of Dogeared retailers near you, please email us at dogoodteam.com. Please include your zip code and largest neighboring city.
What if my jewelry is damaged?
Please contact us! Every situation is unique and our goal is to make sure you love your purchase!
How do I determine my ring size?
How to measure:
Wrap a length of string around your finger and mark where the end touches. Measure the distance between the end of the string and the mark you've made to determine what size to order.
sizes: 2, 3, 4, 5, 6, 7, 8
inches: 1.50", 1.60", 1.80", 2.00", 2.15", 2.188", 2.313"
millimeters: 39mm, 41mm, 45mm, 51mm, 54mm, 56mm