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FAQ

LOOKING FOR A LITTLE HELP? WE GOT YOU!

Answers to our most frequently asked questions are in this section, but feel free to reach out if you need any information about products or your order. We appreciate your loyalty and remain committed to maintaining your happiness.

The Do Good Team is available Monday – Friday from 8 am – 5 pm PST at 1-888-846-4444 or via email at dogoodteam@dogeared.com.

You may have noticed that we updated our site. If you have not shopped
since the re-fresh, there are 2 things of note:

  1. The security of your account is important to us, so we are asking everyone to log into their accounts and create a new password here.
  2. Your order history from our old site is available upon request. Contact us for assistance.
  • Join the Dogeared fam! By opening an account you can save your billing and shipping information, check your order history, receive emails to track your order and make checkout a breeze.
  • To create an account, login to an existing account, or if you forgot your password, click here.
  • But wait...there’s more! You can also create a wish list and share it with friends and family.
  • Oops! Once your order has been placed, it cannot be changed online. If your order has not yet shipped, we'll try to catch it before it goes out the door - most orders process and ship within a day (excluding weekends and holidays). If it has not yet been processed, we can cancel your order so that you can place it once more with the correct items.
  • Please Contact Us ASAP to notify us of any changes you would like to make.
  • We know you want your new Dogeared goodies as quickly as possible! Check that all required fields have been filled out correctly. Your billing address should be entered exactly as indicated on your billing statement. If you have a middle initial on your credit card, use it on the billing page. If you continue to experience difficulties when placing your order, please contact us immediately.
 What materials do you use and how are your products made?
  • Click here to get the scoop on materials and how we make the pieces you love so much!
  • While regular pieces cannot be customized, we do have some fun options for you. To design your own custom card with your choice of best-selling necklaces, shop our Custom: Design Your Own section. If you're looking for a longer length necklace, you can purchase a necklace extender to add up to 3” to any necklace. Please note that custom orders take a little longer to produce since they are made-to-order especially for you! Feel free to contact us if you have any additional questions.
  • For a list of Dogeared retailers near you, please contact us and include your zip code or largest neighboring city.
  • Please contact us if you need to discuss repairs of your jewelry because every situation is unique. We want you to love your purchase and we stand behind our quality.

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