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Returns

PURCHASE RETURNS

If you received your Dogeared.com order and aren't totally in love with it, you are welcome to return it within 30 days of the ship date for a refund (less shipping if applicable), to the original method of payment.

The merchandise must be unworn with original packaging invoice included. We'll send you an email as soon as your return has been received and processed. The refund may take 2-3 business days to post depending on the card issuing bank. We do not do exchange transactions.

GIFT RETURNS

If you received a gift purchased from our website, you may return it within 30 days of the ship date. A Dogeared.com gift certificate will be emailed to you for the amount of the item(s). We are unable to process returns for items purchased at retailers other than Dogeared.com. 

You must include the original packing slip, the order reference number and your email address to receive a store credit code. If you do not have this information we're happy to locate it! Email us at dogoodteam@dogeared.com, with the gift giver’s full name or email address so we can find the order information. We do not do exchange transactions.

EXCLUSIONS

Custom orders including Create with Heart, mix and match product, custom orders, corporate gift orders and partnership orders are not eligible for return. Make A Wish necklaces on thread and bracelets on Irish linen are intended to break and are not eligible for exchange or refund after 7 days. Gift cards are not redeemable for cash and cannot be returned for a refund. Dogeared is not responsible for lost or stolen gift cards.

RETURN INSTRUCTIONS 

Dogeared does not provide pre-paid shipping labels for returns, so you may return orders through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Send items to:

Dogeared.com Returns
6053 Bristol Parkway
Culver City, CA 90230

JEWELRY REPAIRS

Please contact us if you need to discuss repairs of an item of jewelry. We want you to love your purchase and we stand behind our quality.

Dogeared does not repair or replace jewels with Irish linen, silk thread, nylon cord, leather or hemp. Limited edition items not eligible for repair as they are one of a kind.

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