Information about returns
Dogeared.com Return Policy
If you received your Dogeared.com order and aren't totally in love with it, you are welcome to return it to our headquarters within 30 days of the ship date for a refund less shipping (if applicable), to the original method of payment. The merchandise must be unworn, and original packaging and invoice must be included. We'll send you an email as soon as your return has been received and processed. This may take 2-3 business days for the refund to post depending on the card issuing bank. If returning for merchandise credit, a dogeared.com store credit code will be emailed to you in the amount of the items received. Please include the original packing slip, the order reference number and your email address to receive a store credit code. If you do not have this information, we're happy to help! You can email Dogeared’s Do Good Team at firstname.lastname@example.org or call us at: 1(888) 846 – 0444 (M-F 8am-5pm PST). Please have the gift giver’s full name or email address to search for order information.
Exclusions: Make A Wish necklaces on thread and bracelets on irish linen are intended to break and are not eligible for exchange or refund after 7 days. Custom orders including mix and match bridal, custom bridal, custom orders and Create With Heart are not eligible for return. Gift cards are not redeemable for cash and cannot be returned for a refund. Dogeared is not responsible for lost or stolen gift cards.
Dogeared does not provide pre-paid shipping labels for returns, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
6047 Bristol Pkwy
Culver City, CA 90230
If you received a gift purchased from our website, you may return it to our headquarters. A Dogeared.com store credit code will be emailed to you in the amount of the items. We are unable to process returns for items purchased at retailers other than Dogeared.com.
You must include the original packing slip, the order reference number and your email address to receive a store credit code. If you do not have this information we're happy to help! You can email us at email@example.com , we'll need the gift givers full name or email address to search for the order information.
Please contact the Dogeared Do Good Team at firstname.lastname@example.org if you need to discuss repairs on an item of jewelry. Dogeared does not repair or replace jewels on Irish linen, silk thread, nylon cord, leather or hemp. Limited edition items not eligible for repair as they are one of a kind.