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We welcome you into the family. Thank you for shopping Dogeared!
Contact UsContact UsDogeared is committed to providing our customers with an exceptional customer experience. We look forward to hearing from you! You can either email us at service@dogeared.com or contact our customer care department at (310) 846-4451 or (888) 846-0444, Monday through Friday, 8:00 to 5:00 pm PST. Shopping Dogeared.comDoes Dogeared have a catalog?No, Dogeared does not produce a retail print catalog at this time. The Internet allows us to add items and update our availability every day. Please check the site often!
How do Dogeared Dollars (gift certificates) work?Dogeared Dollars, gift certificates are available in denominations of $25, $50, $75 and $100 and will not be taxed. Gift certificates are immediately emailed to your recipient. If you want to keep it a secret, have the gift certificates sent to your own email address, then print or forward the email to the gift recipient. My Account at Dogeared.comIf you have signed up for an account with Dogeared, you may update your mailing address, email address, name changes or telephone number by visiting our site at "www.dogeared.com" and clicking on "my account" at the top of the page. Log into your account to review and update your personal information.
Can I mix and match or design my own piece of jewelry?All of our wonderful little treasures come "As Shown" and are pre packaged ready to find a home. Currently we are only able to customize pieces within our reminder line through our Custom bridal portal. Custom orders typically take up to 2 weeks to arrive and are not eligible for return. Please visit this link to customize your Dogeared piece - http://www.dogeared.com/gift-center-wedding.php Is your entire collection on your website?Dogeared.com carries a large selection of our newest items, best sellers and long time favorites. If there is a particular item that you and your friends are looking for and cannot find on the website, please feel free to contact Customer Service. We are constantly updating and adding fabulous jewels, so definitely keep checking back!
Do all Dogeared products come carded?Many of our products do come carded with a special message that makes up part of the Dogeared magic! We have worked very hard trying to spread good energy one jewel at a time. All card copy is available to read on our site. Some products have specific concept cards and some come on Dogeared cards. (There are only a few that are not carded.) All packaging details are noted on each product description page.
Where can I find a retailer in my area that carries Dogeared products?Please contact Customer Service with your zip code, city name, or any other major city in your area, and let us do the rest. Dogeared retailers, however, may be limited in the items they carry. We cannot guarantee they will have the item you are looking for.
Have some of the prices changed on the site?We here at Dogeared want to thank you, our loyal and much loved customers, for all of your support over the years! Due to significant cost increases in gold, silver and many of the other beautiful materials we use to create our product, Dogeared has had to raise prices on some of our favorite jewelry. It is always our mission to offer you the best possible product...affordable, handcrafted jewels that you will love and cherish. Thank you for understanding and happy shopping! Great News! Make A Wish necklaces and bracelets prices are staying the same!
Do all Dogeared products come boxed?The majority of our necklaces do not come boxed. Each product attribute is noted on the specific product description page. If a product is available boxed it will have a "gift box" bullet on that product page. The reason we do not offer everything boxed is so we can offer our customers the lowest price point. Placing An OrderPromotion CodesDogeared promotion codes are redeemed during the order checkout process on the Options & Methods page. To redeem a promo code, enter the code in the promotion code box during checkout. The promo code reduces your basket subtotal only, and does not apply toward Sales Tax or Shipping and Handling. A promo code can be only used once per customer, and cannot be combined with other promotions or applied to previous purchases. International shoppers are welcome to use promo codes! By the way, notice of special promotions are just one of the benefits you get when you register at Dogeared.com.
Sales TaxSales tax is added to all orders shipped to California. Sales tax is not charged on shipments to gift recipients outside California.
Payment OptionsDogeared accepts American Express, VISA, MasterCard credit cards and PayPal. We also accept ATM cards with a VISA or MasterCard logo. We do not accept cash, checks or CODs. Telephone Order PoliciesWe encourage you to order online for the fastest possible service, but please feel free to call in your order. Call us at (310) 846-4451 or (888) 846 - 0444, Monday through Friday, 8:00 am - 5:00 pm, pacific standard time.
International OrdersInternational Customers - Please read carefully, as the shipping, return, fees and other order polices may differ for International orders from the U.S. orders. All policies pertaining to International orders are listed below.
Shipping PolicyPlease be aware that orders shipped outside the US may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Dogeared does not have information on customs or duties, and we are not able to estimate these charges. Please check with the proper local authorities before placing your purchase. Dogeared is not responsible for non-paid import taxes, nor will Dogeared issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. The shipping times for International orders will vary by country. Dogeared cannot guarantee delivery dates on International Orders. Estimated USPS Global Express Mail delivery time: 8 - 12 Days Estimated USPS Global Priority Mail delivery time: 10 - 14 Days PLEASE NOTE International orders can potentially become delayed in Customs beyond 10 days. If it's been over 20 days and your order has not yet arrived, please contact Customer Service. If you are receiving an error message stating "one or more of the required fields are not filled out correctly" during checkout, it is most likely because you need to fill out the "other state/province" field. If you need assistance determining your state/province/territory, please contact customer service and we will be more than happy to help. Refund PolicyThere are no refunds or exchanges for all International orders, so please review your order carefully. If you receive a defective item, please contact Customer Service. Order ValidationALL International orders must be placed online. If you are attempting to place an International order and your order will not process, please verify your billing, shipping and credit card information. Please do not contact Dogeared to process your international order - we cannot bypass the website security protocols under any circumstance. If your order is being rejected, please make sure you are shipping to the same country that is associated with your billing information. back to top» Your order didn't go through?If your order didn't go through the first time, please carefully read the error message. Please do not click "submit" more than once if you're uncertain if your order has been processed. contact Customer Service and tell us what your errors message says and we will help figure out what has occurred during your order processing.
AVS Mismatch(AVS stands for Address Verification System) International AVS MismatchThis could mean one of three things:
We suggest you try using another credit card or check with your credit card company. There's a slight chance that certain international credit card companies may not be compatible, or may not comply, with our security features. If so, our hands are tied - Dogeared cannot process orders outside of our security system. back to top» Duplicate Transaction
back to top» DeclinedWe're sorry, but because of insufficient funds, your transaction was declined. I know - we've never heard that one before, either. You should either try using another credit card or call the credit card company in question. (Cross your fingers beforehand.)
What is a CVV2 number?These are the last three digits that can be found on the back of your Visa or Mastercard. For you Amex holders, it's the four digits located on the front of the card. If you're not sure, or the numbers are faded from all that shopping, please contact your credit card company before placing your order.
Help, I can't clear my basket!Your basket should automatically clear after 30 minutes - if you don't keep stuffing it with more jewels. If you're still having trouble, we recommend you try using one of the following browsers: Firefox, Internet Explorer, Safari, or Netscape.
How do I know if my order was processed?Before checking out, make sure to double-check the information you entered is as accurate - especially your email address. If you have successfully placed a purchase, your checkout page will give you an order reference number, and you will immediately be sent a confirmation email receipt with your order information. Your email confirmation receipt will have the amount that was deducted from your credit card. If you have placed multiple orders, you will receive a confirmation email for each individual order successfully placed. contact Customer Service if you have any questions.
Can I send multiple products to different addresses on one order?Sorry - you can only enter one shipping address per order.
Help, I entered the wrong shipping address!contact Customer Service immediately and make sure you have your email receipt information, order reference number, and new shipping details in hand. If your order has not left our distribution center,we can try to make the appropriate shipping changes, but Dogeared doesn't make any promises. Most of our orders are typically processed immediately after purchase (excluding weekends and holidays). If your order has been shipped, you will receive a shipping confirmation email.
Can I place a backorder?If the little beauty you want is not in stock, you need to sign up on our waiting list. We will send you a notification email the minute that particular item is back in stock. For your security purposes in connection with your credit card, we do not take back orders.
Tell me about the gift messages...All gift messages are printed on the packing slip and, unfortunately, cannot be modified. Packing slip and order goes to one location. If you have checked the "gift purchase" box during checkout, don't sweat it, the packing slip will not include the price, so the lucky gift recipient will not know how generous you are!
Product Return PoliciesDogeared's Return PolicyIf you received one of our jewels or gifts within 30 days (with the exception of our Make A Wish necklaces and bracelets) and aren't totally in love with it, go ahead and send it back. As long as there isn't any evident wear and tear, you've repacked the gift in its original condition and packaging, and have included its packing slip, there shouldn't be any problem in processing your return. We will initiate your refund/credit less shipping as soon as your return has been received. Dogeared.com will not accept returns after 30 days from purchase date. Dogeared GuaranteeAt Dogeared, we stand behind all of our special handmade jewels and gifts. To ensure your satisfaction, all of our products are carefully and thoroughly inspected before leaving our studio. What can we say - we're like proud parents sending our kids off to camp for the first time! If you are not fully satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation for you. Can I exchange my order?Send in your return for a refund then, feel free to place a new order for whichever jewels you've got your heart set on at Dogeared.com. Only returns from Dogeared.com will be accepted. Shipping InfoOrdering and Shipment ConfirmationAfter ordering, you will receive two email confirmations from Dogeared. First, we will confirm receipt of your order within a few minutes of ordering. Then, you will be notified when your order ships.
When will my order arrive?Most orders placed after 10 AM PST Monday-Thursday will ship out within a day of ordering. (We do not ship Saturdays, Sundays, or major holidays.) The Dogeared Fulfillment Center is located in Mobridge, South Dakota because its location allows us to reach more customers more quickly. Your order will be shipped USPS Priority Mail unless you select an alternative shipping method. Orders placed on Saturday or Sunday will ship out on Monday.
back to top» How much will it cost to ship my order?Dogeared is pleased to offer a variety of shipping service options to addresses within the US and its Territories via UPS and USPS. Address CorrectionsThere is a $10.00 charge any for UPS address changes on packages that need to be re-routed during delivery due to an incorrect address, which is the same fee we are charged for correcting the address. Please be sure that you enter the correct shipping address during checkout.
Reshipping FeesCustomers are responsible for reshipping charges for all orders returned due to an incorrect address or missing shipping information.
About Your OrderHow can I reach someone regarding my web order?We truly appreciate your business and hope you have a wonderful experience shopping with us. If you have any questions regarding an order placed on-line, please feel free to call us at (310) 846-4451 or (888) 846 - 0444 Please call us during business hours (Monday thru Friday 8:00am - 5:00pm PST) and you may speak with one of our Dogeared team members. For written inquiries, please contact Customer Service, or drop us a line at our offices - 6047 Bristol Parkway Culver City, Ca 90230
Help, my order hasn't arrived yet!(Note: This does not apply to international orders.) Help, multiple transactions were deducted from my account!Don't panic! More than likely, you ran into some trouble placing your order and placed multiple orders by accident. If this is the case, your credit card company could have read the multiple attempts and processed the information entered as a pending transaction. contact Customer Service to verify if your order has gone thru and has been processed. Depending on your credit card company's cycle, and whether your order was processed or not, your pending transactions should clear
Can you cancel my order?Contact Customer Service ASAP to notify us that you wish to cancel your order. Customer Service is available Monday-Friday between 8:00 am and 5:00 pm PST. Note: Make sure to include your email receipt information and order reference number. Protecting Your PrivacyHow does Dogeared protect my personal information?Dogeared is very sensitive to the issues of online privacy and electronic security. As we establish and maintain an online relationship with you, we want you to know we will always do whatever possible to ensure a secure and private environment to maintain your unquestioned trust. EMAIL POLICYWe believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations, as well as informational/promotional newsletters. SERVICE PROVIDERSWe work with third parties who provide services, including but not limited to website hosting, order processing and fulfillment, credit card clearance, e-commerce affiliation, data analysis, emailing and other services of an administrative nature. Personally identifiable information, including financial information, is shared with such third parties for the sole purpose of providing such services. For our full privacy policy, click here.
MiscellaneousContact DogearedDogeared is committed to providing our customers with an exceptional customer experience. We look forward to hearing from you and assisting where we can to improve and enhance your shopping experience. You can tell us what you think by sending us an email or contacting our customer care department at (310) 846-4451 or (888) 846-0444, Monday through Friday, 8:00 to 5:00 pm, pacific standard time.
Can I place a wholesale order?Qualified Wholesale customers should visit our Wholesale site, DogearedWholesale.com, email or call our sales team at (310) 846 - 4444
How is my Dogeared jewel packaged?Your precious jewel is packaged in our new environmentally friendly Padded Mailers made from 100% recycled fibers with the Dogeared logo on the front. It's ready-to-go for that perfect gift (for you or your friends)!
How do I care for my Dogeared jewelry?Keep your jewelry happy!
back to top» How do I keep my silver Dogeared jewels sparkling?Keep your jewelry beautiful!
back to top» Why is my sterling silver jewelry tarnishing?Tarnishing is a normal process caused by oxidization and moisture from air and even sunshine. If you store your sterling silver jewelry in open air, you expose it to air and humidity, which can both cause it to tarnish. To reduce tarnishing, we recommend you keep all of your sterling silver jewelry in an air-tight protective bag made from tarnish proof cloth or use a reseal able plastic bag with the black anti-tarnish paper we've provided you. Pearls and opals, however, should be stored in fabric instead of plastic because they need to "BREATHE".
What is Gold Dipped?Our exclusive Gold Dipped process begins with a sterling silver base metal, a very thin nickel layer, and the beautiful word or charm is then dipped in 14kt gold. The nickel helps silver and gold bond and become friends. It also helps prevent the gold from wearing off and calling it quits. Over time, Gold Dipped jewelry can potentially wear.
What is Rose Gold?Rose Gold is an alloy of pure yellow gold with a high percentage of copper, giving it a rose or pink hue. It has a very subtle and delicate color that may intensify somewhat with age due to a slight, but attractive, tarnishing of the copper.
Irish LinenIrish linen is a strong natural fiber. Our irish linen bracelets have a lightly waxed coating that will wear off when worn. It will gently wear with love over time and is not intended to get wet. Its true nemesis is water---which will make it fade and age before their time. Your irish linen will remain strong, beautiful and colorful if kept dry. Treat them like the dainty treasures they are.
What is Oxidized Jewelry?Oxidization is the unique process where silver or gold is dipped in a liquid solution that darkens the color of the metal giving it a less "sparkly" finish. It gives off a vintage, antique feel.
How do I care for my Oxidized Jewelry?*Do not use any tarnish-remover products What is Rhodium?Rhodium is a precious metal, it is hypoallergenic, and a member of the Platinum family. It is applied over sterling silver or other metal alloys to give a shiny, long lasting charcoal colored finish. Over time, rhodium plating may wear.
How do I care for my Rhodium Plated jewelry?*Do not use any chemical cleaners, toothpaste/toothbrush, sonic cleaners, silver dips, or ammonia-based products. Waxed CottonOur waxed cotton is hand-woven and lightly waxed. It is NOT color fast and is NOT intended to get wet. Its true nemesis is water " which makes it fade and age before its time. If kept dry, your waxed cotton jewelry will remain strong, beautiful and colorful. Treat it like the treasure it is!
HempHemp is a beautiful thing. After all, it's the world's premiere sustainable and renewable resource! One acre of hemp can produce as much fiber as two acres of cotton or four acres of trees. Hooray for saving trees! Add to that the fact that hemp needs no herbicide or pesticides to thrive, and you'll see why we use it for our Earth friendly make a wish necklaces. It's all part of our wish for a healthy planet!
LeatherLeather is not intended to get wet. Its true nemesis is water--- it makes it discolor and age before its time--- your leather will remain strong beautiful and colorful if kept clean and dry. Treat it like the dainty treasure it is. Due to the natural properties of leather no two pieces will be alike. Grain and color variation may occur.
Is Dogeared open to the public?Sorry - our Culver City headquarters is not open to the public. You can contact Customer Service for a list of all the Dogeared retailers in your neighborhood.
Looking for a retail location near you?Please call (310) 846-4444 or email us at: sales@dogearedwholesale.com
Size ChartWhat size is the jewelry?Please see our Size Chart.
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