Frequently Asked Questions

  1. Can I change or cancel my order?
  2. Can I change the length or card message on my necklace?
  3. Is your Culver City location open to the public?
  4. Are there any stores that carry Dogeared near me?
  5. Can I return items purchased online to a store?
  6. When do I get my refund once I have returned an item?
  7. If I return my order will I also receive a refund for my shipping charges?
  8. What should I do if my order won't go through?
  9. Can I ship to multiple addresses?
  10. Do you ship internationally?
  11. Who do I contact if my Dogeared jewelry is damaged?
  12. Do you offer discounts on bulk orders?
  13. Where can i find information on Dogeared jewelry and how it's made?
  14. How do I figure out my ring size?
  15. How do I clean my jewelry?

Answers

1. Can I change or cancel my order?

Once the order has been placed, it cannot be changed online. If your order has not yet shipped, we'll try to catch it before it goes out the door -- most orders process and ship immediately (excluding weekends and holidays). If it has not yet been processed we can cancel your order so that you can place it once more with the correct items. Please Contact Us  ASAP to notify us of any changes you would like to make. Customer Service is available Monday-Friday between 8:00 am and 5:00 pm PST

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2. Can I change the length or card message on my necklace?

Most items cannot be customized. All of our jewelry is pre-made, packaged and ready to ship from our distribution center. If you're looking for a longer length necklace, you can shop our CREATE line to purchase the chain and charm separately. For a different card message, Please Contact Us  with your order number and card request. We'll send an extra card separately from our headquarters via USPS First Class mail. You can then switch the sentiment on your necklace at home. 
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3. Is your Culver City location open to the public?

Unfortunately, our Culver City corporate office is not open to the public. You can Contact Us for a list of Dogeared retailers in your area.
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4. Are there any stores that carry Dogeared near me?

For a list of Dogeared retailers near you, Please Contact Us and include your zip code or largest neighboring city. Back to top

5. Can I return items I purchased online to a store?

All orders purchased on Dogeared.com must be returned to our Culver City headquarters by mail and cannot be returned to other retailers. Please click here for additional information on returns. 
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6. When do I get my refund once I have returned an item?

Once your item has been received at our headquarters, you can expect your return to be processed within 3 business days. We'll send you an email notification as soon as we receive the item. It may take up to 3 business days for the refund to post depending on your card issuing bank.
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7. If I return my order will I also receive a refund for my shipping charges?

Shipping charges are non-refundable. You will receive a refund less the cost of shipping. Please Contact Us regarding a return of damaged or incorrect product.  
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8. What should I do if my order won't go through?

Check that all required fields have been filled out correctly. Your billing address should be entered exactly as indicated on your billing statement. If you continue to experience difficulties when placing your order, Please Contact Us immediately.
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9. Can I ship to multiple addresses?

Currently, you can only enter one shipping address per order.
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10. Do you ship internationally?

Dogeared ships to many countries worldwide. To view the full list of countries we currently ship to please visit our international orders page.  
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11. Who do I contact if my Dogeared jewelry is damaged?

Should anything happen to your Dogeared jewelry within 18-months of purchase please Contact Us . We'll do our best to help! 

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12. Do you offer discounts on bulk orders?

If you are placing an order for any single item in quantities of 15+ , please Contact Us for information on available discounts.
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13.Where can i find information on Dogeared jewelry and how it's made?

Please click here to find detailed information on how and where Dogeared jewelry is made. 
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14. How do I figure out my ring size?

Click here to view our ring size guide chart.

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15. How do I clean my jewelry?

Click here to view our tips for jewelry care.

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